FIRST STEP

Consult the catalogue of our offers at the following link. Then communicate your choice through one of the following ways:

• On the specific page of the tour, by filling out the "Contact us" form
• By writing an e-mail directly to This email address is being protected from spambots. You need JavaScript enabled to view it.
• By writing a Whatsapp message to the number + 31 6 15 20 48 12 (Contact page)
• By calling us at +31 6 15 20 48 12

Remember to write which service you are particularly interested in, for which days, for how many people, and if there are any specific accessibility needs.

SECOND STEP

You will receive an itinerary proposal with a quote as soon as possible. More details will be included in the proposal to get a clear idea of ​​the service offered.

THIRD STEP

Follow the service confirmation instructions as indicated in the quote. The methods and timing of payment in advance of the services will be indicated, essential for booking the service. The service is to be considered booked only when AmsterdaMobile sends the confirmation in writing (e-mail). Once we have received your payment, we will send you the final confirmation.

AmsterdaMobile suggests that you book as early as possible, especially if you want to take a guided tour in a museum or if you want to rent special mobility equipment. Remember that in high season there are many requests and special equipment may not be available.

The services provided by AmsterdaMobile can be paid by bank transfer before the invoice expires. The prices are communicated to the customer after we have received a request for services trough the form on the Contact page or with an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Answering this question is not always easy because everyone has different needs. Much therefore depends on what your needs are, where your accomodation and its neighborhood will be, how you want to move or what you want to do. In general, the Dutch capital is a hospitable city and the municipality is very active in making access to public buildings and transport as easy as possibile. We recommend planning well before you get here.

AmsterdaMobile offers several services that can help you make the most of your experience in Amsterdam. These include customizes tour accessibile for those with reduced mobility, rental of mobility equipment or accessible taxi transfer services.

Most museums are accessible to wheelchair users. We advise you to keep up to date by consulting the pages of the Amsterdam Museum, Het Schepvaartmuseum, Hermitage Museum, Van Gogh Museum and Rijksmuseum.
To book a visit, write to This email address is being protected from spambots. You need JavaScript enabled to view it. or visit the Contact page.

The I amsterdam City Card exists for the Dutch capital. It is a card that offers you advantages on visiting museums and attractions, on using public transport and on the possibility of having discounts for concerts and restaurants. You can visit over 70 museums, including the Rijksmuseum, the Van Gogh Museum and the ARTIS Royal ZOO; you can enjoy a nice cruise on the canals of Amsterdam; you can travel on any GVB bus, tram or metro. There are different versions based on the duration in hours: 24, 48, 72, 96 and 120.

AmsterdaMobile can suggest different restaurants where you can taste Dutch cuisine or try other cuisines from all over the world. On special requests we can provide restaurants with accessible entrances and bathrooms.
For information write to This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out the form on the Contact page.

The company that operates the public means of tram, metro and bus transport in Amsterdam is GVB. Trams connect popular tourist sites, such as Dam Square and museums. GVB has created a special web page to see if a stop is accessible or not (https://reisinfo.gvb.nl/nl/lijnen): it is in Dutch. The page dedicated to the accessibility of means of transport is this https://en.gvb.nl/klantenservice/toegankelijk-ov.

AmsterdaMobile collaborates with companies that have ships suitable for wheelchair access.
For information write to This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out the form on the Contact page.

Many tourists arrive in the Netherlands by flying to Amsterdam Schiphol Airport. It is a modern and efficient airport that has greatly implemented its services on accessibility. Schiphol's assistant assistants await the traveler when the plane is opened. Once all the passengers have left the aircraft, the crew gives instructions on how to proceed. This operation is carried out at the end in order to allow the traveler to receive the maximum attention. If you move only using the wheelchair the staff will retrieve the equipment and take it directly on board the plane. If the plane has not been parked at the gate it is possible that there are stairs: in that case, if you are not able to get them down with help, there will be a stairlift or an ambulift. The wheelchair will be waiting for you directly at the terminal.
If you are leaving Schiphol for another destination, we suggest that you announce your arrival at the Axxicom Airport Caddy service. There you will find directly accessible wheelchairs for the airport. For more information you can consult the page of the airport dedicated to Assistance.

The best way to reach Amsterdam from the Schiphol airport is by train. Right at the airport, at the gate, you can find the train station directly! It is located exactly under Schiphol Plaza. For each track there is an elevator that takes the passenger to the train level. At the airport there is the classic ticket office but also several yellow machines where you can buy the ticket (remember to validate it at the machines before you get on!). On request it is possible to use the train service for accessible transport. To get to Amsterdam you can take any "Sprinter" that arrives at Amsterdam Central Station, which has an accessible entrance at the platform level. If you want to take another type of train, then you should contact the NS service in advance.

Yes. Most train stations have special wheelchair ramps and elevators. Tickets can be made directly at the yellow columns or at the OV Service & Tickets Shop. In the event of problems in making the ticket and if you cannot find an NS employee you can directly contact their free telephone number (0800-0540) and you will be given unprecedented assistance (in English).
The NS service reports that wheelchairs and mobility scooters should not exceed these measurements: 150 cm in length, 70 cm in width and 137.5 cm in height (including luggage). The measurements are given because they must be suitable for elevators and ramps used by the service.
For more information and to be up to date, consult the NS service page (in English) and the station page (in Dutch).

In many cases taxi hire is recommended, especially if the hotel of arrival is not in the centre or is not easily accessible by means of transport. Through AmsterdaMobile you can book your private taxi, even with 2 or 3 wheelchair accesses. In this case we suggest you book the service as soon as possible. For reservations, write to This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out the form on the Contact page.

Do you travel to Amsterdam or the Netherlands and need a wheelchair? Write to This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out the form on the Contact page specifying your needs. AmsterdaMobile collaborates with a company specialized in the rental of auxiliary vehicles. The equipment is delivered directly to your accommodation.

Are you traveling to Amsterdam or the Netherlands and need a mobility scooter? Write to This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out the form on the Contact page specifying your needs. AmsterdaMobile collaborates with a company specialized in the rental of auxiliary vehicles. The equipment is delivered directly to your accommodation. Remember that for this vehicle it is necessary to have a private policy for civil liability.